Privacy Policy and T&Cs

Onat services ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

• Personal Information: We may collect personal information such as your name, email address, phone number, home address, and payment information when you book our services.
• Travel Information: Details about your travel, including pickup and drop-off locations, travel dates and times, and any special requests or requirements.
• Technical Data: Information about your device and usage patterns, including IP address, browser type, and access times, which may be collected through cookies and similar technologies.
• Location Data: With your permission, we may collect precise geolocation data to provide accurate and timely transportation services.

2. How We Use Your Information

• Service Delivery: To provide, maintain, and improve our transportation services, including processing bookings, payments, and customer support.
• Communication: To communicate with you about your bookings, updates, promotions, and other relevant information.
• Personalization: To personalize your experience and tailor our services to your preferences and needs.
• Safety and Security: To ensure the safety and security of our passengers, drivers, and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors and partners who assist us in providing our services, such as payment processors, customer support, and IT services.
• Affiliates: Our affiliates for purposes consistent with this Privacy Policy.
• Legal Requirements: If required by law, regulation, or legal process, or to protect the rights, property, and safety of Onat services ltd, our customers, or others.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Your Rights and Choices

• Access and Correction: You may access and update your personal information by contacting us directly.
• Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications.
• Location Data: You can control the collection of precise location data through your device settings.
• Cookies: Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies if you prefer.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or loss.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after any changes indicates your acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Onat services ltd, Address:  Telephone number: 020 Email: enquiries@onatservices.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described herein.

Terms and Conditions

Onat Services Ltd Terms and Conditions

These terms and conditions ("Terms") govern your use of the services provided by Onat Services Ltd,

trading as Onat Transport Services ("Onat," "we," "us," or "our"). By using our services, you agree to these Terms. Please read them carefully.

1. Services

Onat Services Ltd provides private hire services, including transportation for SEND (Special

Educational Needs and Disabilities) students as contracted by governmental bodies. Our services are provided in accordance with the terms outlined in this agreement.

2. Licensing

Onat Services Ltd is registered with the Transport for London (TfL) and holds a valid license to carry out private hire work. We operate in compliance with all applicable regulations and licensing requirements set forth by TfL.

3. Booking

a. Customers can book our services through various channels including via telephone, email and our website 

b. Bookings for transportation services must be made in advance, subject to availability.

c. Customers must provide accurate and complete information at the time of booking, including pick-up location, drop-off location, and any special requirements.

4. Payments

a. Payments for our services can be made through cash, credit/debit cards, or other approved

payment methods.

b. Fare rates are determined based on factors including distance, time of day, and any additional

services requested.

c. Payment is due at the completion of the journey, unless otherwise agreed upon in advance.

d. The price of the fare will be disclosed to the customer ahead of the trip.

5. Cancellations

a. Customers may cancel their booking subject to our cancellation policy, which may include

cancellation fees depending on the timing of the cancellation.

b. Onat Services Ltd reserves the right to cancel bookings in case of unforeseen circumstances such

as vehicle unavailability or driver emergencies. In such cases, we will make reasonable efforts to

notify the customer and provide alternative arrangements.

6. Responsibilities

a. Onat Services Ltd is responsible for providing safe and reliable transportation services to our

customers.

b. Customers are responsible for ensuring the accuracy of their booking details, including pick-up and drop-off locations.

c. Onat Services Ltd shall not be liable for any delays, losses, or damages resulting from

circumstances beyond our control, including but not limited to traffic conditions, road closures, or adverse weather conditions.

7. Compliance

a. Customers using our services for transportation of SEND students must comply with all relevant laws, regulations, and guidelines pertaining to the transportation of minors and individuals with special needs.

b. Onat Services Ltd shall comply with all contractual obligations and regulatory requirements related to the transportation of SEND students, as outlined in our agreements with governmental bodies.

8. Amendments

Onat Services Ltd reserves the right to amend these Terms at any time without prior notice.

Amendments will be effective upon posting on our website or other communication channels.

Continued use of our services after the amendments constitute acceptance of the revised Terms.

9. Governing Law

These Terms and any disputes arising out of or in connection with them shall be governed by and

construed in accordance with the laws of the United Kingdom without regard to its conflict of law

provisions.

10. Contact Information

If you have any questions or concerns about these Terms, please contact us at

enquiries@onatservices.com.

By using our services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.